---
title: "Draft Response - Air Market"
description: "You have a message from a customer that needs a careful answer, and the wrong tone would make it worse. This drafts a reply pitched to the situation and to your relationship with them. Reach for it f…"
canonical: "https://airmarket.ai/app/draft-response"
---

[Air Market](/) / [Customer Support](/category/support) / Draft Response

Skill by [Anthropic](/@anthropics)

# Draft Response

Write the hard customer reply you have been avoiding

## What this does

You have a message from a customer that needs a careful answer, and the wrong tone would make it worse. This drafts a reply pitched to the situation and to your relationship with them. Reach for it for the uncomfortable ones especially: an outage, a delay, a no.

### Top 3 things it does for you

- Draft a reply to this escalation
- Tell a customer about a delay
- Turn down a feature request politely

## Information

**Draft Response at a glance**

|  |  |
| --- | --- |
| Kind | Skill |
| Publisher | [Anthropic](/@anthropics) |
| Category | [Customer Support](/category/support) |
| Works with | Agent Skills - an open standard supported by 40+ agents |
| Size | 14 KB |
| Licence | _Not recorded_ |
| Repository | [anthropics/knowledge-work-plugins](https://github.com/anthropics/knowledge-work-plugins/tree/9789ea78ad66e395a9c709146cacecdc14ce2abf/customer-support/skills/draft-response) |
| GitHub stars | 23,642 (as of Nov 2026) |
| Installs | 2,845, counted by skills.sh (Nov 2026) |

## Security report

**Verified.** AIR scanned this exact version of Draft Response and flagged nothing. AIR's verdict: **safe**.

**What Draft Response's check was run against**

|  |  |
| --- | --- |
| Commit | 9789ea78ad66e395a9c709146cacecdc14ce2abf |
| Content hash | 8f0fec60aafe2e2287b7f17fbbaa8a1b89d66b29e3da30455ee65ae2100cc511 |
| Files read | [Browse the files at this exact commit](https://github.com/anthropics/knowledge-work-plugins/blob/9789ea78ad66e395a9c709146cacecdc14ce2abf/customer-support/skills/draft-response/SKILL.md) |

A scan is named by the exact content it read, not by a version number. A different version is a different artifact, and nothing here applies to a version AIR has not scanned.

[Read the full security report for Draft Response](/security/draft-response)

## About Draft Response

Drafting a professional customer-facing reply, tailored to the situation at hand and to the relationship you have with the customer.

It covers the straightforward cases like a product question or a billing issue, and the harder ones: responding to an escalation or an outage, delivering bad news such as a delay or a won't-fix, and declining a feature request.

## What's inside

- SKILL.md - instructions

## Questions

### Is Draft Response safe to install?

AIR scanned this exact version of Draft Response and flagged nothing. AIR's verdict: safe. The verdict is named by the content that was read, at commit 9789ea78ad66, so it cannot drift onto a version nobody scanned. The full report is at https://airmarket.ai/security/draft-response.

### How do I install Draft Response?

Open https://airmarket.ai/app/draft-response on Air Market and use the install action: Air Market hands Claude a prompt naming this exact skill, and Claude sets it up. Source, pinned to the exact commit this listing describes: https://github.com/anthropics/knowledge-work-plugins/tree/9789ea78ad66e395a9c709146cacecdc14ce2abf/customer-support/skills/draft-response. Install from that link, not the branch.

## Related on Air Market

- [More Customer Support listings](/category/support)
- [Everything by Anthropic](/@anthropics)

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Canonical URL: <https://airmarket.ai/app/draft-response>