---
title: "Knowledge Base Article - Air Market"
description: "The same question keeps arriving and you keep answering it by hand. This turns a resolved ticket or a recurring question into a knowledge base article people can find themselves. Reach for it the mom…"
canonical: "https://airmarket.ai/app/kb-article"
---

[Air Market](/) / [Customer Support](/category/support) / Knowledge Base Article

Skill by [Anthropic](/@anthropics)

# Knowledge Base Article

The answer you keep repeating, written once

## What this does

The same question keeps arriving and you keep answering it by hand. This turns a resolved ticket or a recurring question into a knowledge base article people can find themselves. Reach for it the moment you notice you're explaining something for the third time, or when a workaround needs to be written down.

### Top 3 things it does for you

- Turn a solved ticket into an article
- Write up a question that keeps coming back
- Publish a workaround people can find

## Information

**Knowledge Base Article at a glance**

|  |  |
| --- | --- |
| Kind | Skill |
| Publisher | [Anthropic](/@anthropics) |
| Category | [Customer Support](/category/support) |
| Works with | Agent Skills - an open standard supported by 40+ agents |
| Size | 12 KB |
| Licence | _Not recorded_ |
| Repository | [anthropics/knowledge-work-plugins](https://github.com/anthropics/knowledge-work-plugins/tree/9789ea78ad66e395a9c709146cacecdc14ce2abf/customer-support/skills/kb-article) |
| GitHub stars | 23,642 (as of Nov 2026) |
| Installs | 2,919, counted by skills.sh (Nov 2026) |

## Security report

**Verified.** AIR scanned this exact version of Knowledge Base Article and flagged nothing. AIR's verdict: **safe**.

**What Knowledge Base Article's check was run against**

|  |  |
| --- | --- |
| Commit | 9789ea78ad66e395a9c709146cacecdc14ce2abf |
| Content hash | da78dce283421713034b9bdfa125de9848a583166514ef2c8e3e9b25e7372ff7 |
| Files read | [Browse the files at this exact commit](https://github.com/anthropics/knowledge-work-plugins/blob/9789ea78ad66e395a9c709146cacecdc14ce2abf/customer-support/skills/kb-article/SKILL.md) |

A scan is named by the exact content it read, not by a version number. A different version is a different artifact, and nothing here applies to a version AIR has not scanned.

[Read the full security report for Knowledge Base Article](/security/kb-article)

## About Knowledge Base Article

Drafts a knowledge base article from a resolved issue or a question people keep asking.

It fits the moments when documentation is clearly worth it: a ticket resolution good enough for self-service, a question that keeps coming up, a workaround that needs publishing, or a known issue customers should hear about.

## What's inside

- SKILL.md - instructions

## Questions

### Is Knowledge Base Article safe to install?

AIR scanned this exact version of Knowledge Base Article and flagged nothing. AIR's verdict: safe. The verdict is named by the content that was read, at commit 9789ea78ad66, so it cannot drift onto a version nobody scanned. The full report is at https://airmarket.ai/security/kb-article.

### How do I install Knowledge Base Article?

Open https://airmarket.ai/app/kb-article on Air Market and use the install action: Air Market hands Claude a prompt naming this exact skill, and Claude sets it up. Source, pinned to the exact commit this listing describes: https://github.com/anthropics/knowledge-work-plugins/tree/9789ea78ad66e395a9c709146cacecdc14ce2abf/customer-support/skills/kb-article. Install from that link, not the branch.

## Related on Air Market

- [More Customer Support listings](/category/support)
- [Everything by Anthropic](/@anthropics)

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Canonical URL: <https://airmarket.ai/app/kb-article>